Refund policy

We hope you love your purchase, but if something isn’t quite right — we’re here to help.

Return Period

You have 14 days from the date you receive your item to request a return.

How to Return

  • Email us with your order confirmation or order number.
  • Ensure the item is securely packed with all original tags attached.
  • Ship the item to the address below:

ByMirabelle
Sorgenfrigata 12
0366 Oslo

Return Conditions

To be eligible for a refund:

  • The item must be unused and unworn
  • All original tags must be attached
  • It must be in the same condition as received

Returns may be declined if the item shows signs of wear, stains, odors, or missing tags.

Refunds

Once we receive and approve your return, your refund will be issued to your original payment method.
You’ll receive an email confirmation once the process is complete.